Front‑End Experience Leader | Elevate Customer Service

Burlington Stores, Inc.; Macedonia (OH); On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Associate discount

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead team members on shift. You’ll deliver a positive shopping experience, maintain store organization, and partner with store leadership to keep operations running smoothly.

This hands-on leadership role requires strong customer service, the ability to coach associates, and flexibility to work nights, weekends, and holidays. Competitive wage and associate discount offered.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead, coach, and motivate associates.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Adaptability

Problem solving

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead team members on shift. You’ll deliver a positive shopping experience, maintain store organization, and partner with store leadership to keep operations running smoothly.

This hands-on leadership role requires strong customer service, the ability to coach associates, and flexibility to work nights, weekends, and holidays. Competitive wage and associate discount offered.