Customer Experience Lead - Front-End Leader

Burlington Stores, Inc.; Bridgeville (Allegheny County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience on the sales floor. You will lead front-end operations, support associates during shifts, and ensure the store is organized and ready to serve customers.

This hands-on leadership role requires strong communication, problem-solving, and the ability to motivate a team in a fast-paced environment. Nights, weekends, and holidays flexibility is required.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during shifts, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and procedures

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Teamwork

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience on the sales floor. You will lead front-end operations, support associates during shifts, and ensure the store is organized and ready to serve customers.

This hands-on leadership role requires strong communication, problem-solving, and the ability to motivate a team in a fast-paced environment. Nights, weekends, and holidays flexibility is required.