Front-End Customer Experience Lead

Burlington Stores, Inc.; Town of Florida (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Benefits for part-time associates

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations.

You will work with store leadership to keep the sales floor organized and ready to serve customers, while coaching associates during the shift. The role requires a customer-first mindset, strong leadership, and the ability to manage schedules and respond to daily priorities in a fast-paced retail environment.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Attention to detail and commitment to operational accuracy.

Responsibilities

• Lead front-end operations and deliver excellent customer service across the store.
• Direct associates during your shift and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalations when needed.
• Support merchandising standards and keep stock areas organized and clean.
• Perform opening and/or closing duties as assigned and manage breaks.
• Coordinate proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Organizational skills

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations.

You will work with store leadership to keep the sales floor organized and ready to serve customers, while coaching associates during the shift. The role requires a customer-first mindset, strong leadership, and the ability to manage schedules and respond to daily priorities in a fast-paced retail environment.