Retail Front-End Experience Lead

Burlington Stores; West Palm Beach (FL); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Résumé du poste

Burlington Stores in Lake Park, FL is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will coach associates, manage checkout flow, and ensure the sales floor is stocked and ready to serve customers.

This hands-on leadership role partners with store leadership to model our values and deliver service excellence. You’ll handle opening/closing duties, schedule coverage, resolve customer concerns, and help address service

Qualifications

• 1+ years retail experience preferred.
• Strong customer service mindset.
• Ability to lead and coach associates in a fast-paced environment.

Responsabilités

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and keep stock areas organized.
• Reinforce policies and safety standards.

Connaissances

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Schedule flexibility

Description du poste

Burlington Stores in Lake Park, FL is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will coach associates, manage checkout flow, and ensure the sales floor is stocked and ready to serve customers.

This hands-on leadership role partners with store leadership to model our values and deliver service excellence. You’ll handle opening/closing duties, schedule coverage, resolve customer concerns, and help address service