Customer Experience Lead: Front-End Ops & Team Coach

Burlington; Ferguson (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Flexible hours

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to create a positive, engaging shopping environment. You’ll lead by example, support front-end operations, manage checkout flow, and guide associates during shifts to keep the sales floor organized and ready to serve customers.

In this hands-on role you’ll coordinate tasks, resolve customer concerns, help with merchandise flow, and work with store leadership to address service and execution opportunities.

Qualifications

• Customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Flexibility to work nights, weekends and holidays.
• Retail experience preferred in off-price, big box, or specialty environments.

Responsibilities

• Lead front-end operations and support associates during shifts.
• Ensure fast, friendly, and accurate transactions at checkout.
• Manage checkout flow, line control, and customer queuing.
• Resolve customer concerns and escalate when needed.
• Maintain merchandising standards and stock organization.
• Assist with opening/closing duties and front-end scheduling.

Skills

Customer service

Leadership

Communication

Problem-solving

Attention to detail

Time management

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to create a positive, engaging shopping environment. You’ll lead by example, support front-end operations, manage checkout flow, and guide associates during shifts to keep the sales floor organized and ready to serve customers.

In this hands-on role you’ll coordinate tasks, resolve customer concerns, help with merchandise flow, and work with store leadership to address service and execution opportunities.