Customer Experience Lead — Front-End & Service Champion

Burlington Stores; Tampa (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores in Tampa, FL is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead the team during shifts. You’ll deliver a positive shopping experience, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on role partners with store leadership to model Burlington’s values, handle checkout flow, resolve customer concerns, and maintain merchandising standards.

Qualifications

• Customer service mindset oriented to help others.
• Ability to lead, coach, and motivate associates in fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and assist during shifts.
• Direct associates and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and address service issues.
• Maintain workload tasks, recovery, and merchandising standards.
• Open and/or close duties as assigned.
• Support scheduling of breaks and front-end coverage.
• Troubleshoot register or transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and stock organization.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Organization

Team building

Attention to detail

Flexibility

Job description

Burlington Stores in Tampa, FL is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead the team during shifts. You’ll deliver a positive shopping experience, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on role partners with store leadership to model Burlington’s values, handle checkout flow, resolve customer concerns, and maintain merchandising standards.