Front-End Customer Experience Lead

Burlington Stores, Inc.; Lawrenceville (GA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Benefits package

Paid time off

Paid holidays

Paid sick time

Medical coverage

Job summary

Burlington Stores, Inc. in Lawrenceville is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will help lead and coach associates, ensure smooth checkout flow, and maintain an organized, well-stocked sales floor.

This hands-on leadership role collaborates with store leadership to model Burlington’s values and deliver fast, friendly service while prioritizing customer satisfaction and operational excellence.

Qualifications

• Strong customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Organizational skills

Flexibility

Job description

Burlington Stores, Inc. in Lawrenceville is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will help lead and coach associates, ensure smooth checkout flow, and maintain an organized, well-stocked sales floor.

This hands-on leadership role collaborates with store leadership to model Burlington’s values and deliver fast, friendly service while prioritizing customer satisfaction and operational excellence.