Customer Experience Lead - Flexible Hours

Burlington; Lake Park (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington is seeking a Customer Experience Lead in Lake Park, FL, to drive a positive shopping experience. You will lead front-end operations, guide associates during shifts, and ensure the sales floor is organized, stocked, and ready to serve customers.

This hands-on leadership role requires a customer-first mindset, strong communication, and the ability to adapt to changing priorities. A competitive wage, associate discount, and benefits are offered, with opportunities for development.

Qualifications

• Experience in a retail setting preferred (off-price, big box, or specialty).
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Lead front-end operations and manage checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Resolve customer concerns and escalate issues when necessary.
• Ensure merchandising, stocking, and store organization standards.
• Support scheduling, opening/closing duties, and front-end coverage.
• Troubleshoot register issues to minimize service disruptions.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organizational

Team player

Attention to detail

Job description

Burlington is seeking a Customer Experience Lead in Lake Park, FL, to drive a positive shopping experience. You will lead front-end operations, guide associates during shifts, and ensure the sales floor is organized, stocked, and ready to serve customers.

This hands-on leadership role requires a customer-first mindset, strong communication, and the ability to adapt to changing priorities. A competitive wage, associate discount, and benefits are offered, with opportunities for development.