Front-End Experience Lead — Customer Service & Ops

Burlington; Henderson (NC); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores is hiring a Customer Experience Lead to drive front-end operations and lead associates on shift. You’ll ensure fast, friendly, and accurate transactions while maintaining store standards and assisting leadership with daily priorities.

The role emphasizes coaching teammates, resolving customer concerns, and safeguarding operational efficiency. A customer-first mindset and flexibility for evenings and weekends are essential.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in fast-paced retail.
• Excellent communication and problem-solving skills.
• Demonstrated organizational skills and attention to detail.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Resolve customer concerns and escalate when necessary.
• Ensure tasks, merchandising, and stock areas are well-organized.
• Assist with opening/closing duties and front-end coverage.
• Maintain policy compliance, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Job description

Burlington Stores is hiring a Customer Experience Lead to drive front-end operations and lead associates on shift. You’ll ensure fast, friendly, and accurate transactions while maintaining store standards and assisting leadership with daily priorities.

The role emphasizes coaching teammates, resolving customer concerns, and safeguarding operational efficiency. A customer-first mindset and flexibility for evenings and weekends are essential.