Customer Experience Lead: Front-End Ops & Team Leader

Burlington; Hazlet Township (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores is seeking a Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will guide associates during shifts, ensure fast, friendly checkouts, and maintain stock and merchandising standards across the sales floor.

This hands-on leadership role requires a strong customer-service mindset, clear communication, and the ability to adapt priorities in a busy, retail environment.

Qualifications

• Customer-focused leadership role with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Attention to detail and operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Resolve customer concerns and escalate issues when required.
• Ensure tasks, recovery, and merchandising standards are completed.
• Assist with merchandise flow and keep stock areas organized.

Skills

Customer service mindset

Leadership / coaching

Communication skills

Problem-solving

Organizational skills

Attention to detail

Flexibility

Teamwork

Tools

POS systems

Job description

Burlington Stores is seeking a Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will guide associates during shifts, ensure fast, friendly checkouts, and maintain stock and merchandising standards across the sales floor.

This hands-on leadership role requires a strong customer-service mindset, clear communication, and the ability to adapt priorities in a busy, retail environment.