Customer Experience Lead - Front Store & Training

The TJX Companies, Inc.; Houston (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k)

Medical/dental/vision

Life insurance

Paid holidays

Job summary

Marshalls at USA Marshalls Store 1035 in Houston is seeking an Associate to promote an excellent customer experience and lead a front-of-store team. You will guide Associates, coach on front-end principles, and ensure smooth POS coverage while prioritizing customer satisfaction.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced environment.

Qualifications

• 1 year retail experience and 6 months in leadership.
• Strong communication and organizational skills.
• Ability to multi-task and train others.
• Flexible schedule including nights and weekends.

Responsibilities

• Promote an excellent customer experience and supervise front-of-store Associates.
• Lead by example in customer interactions and loyalty program promotion.
• Assign registers and coordinate breaks for Associates.
• Coach Associates on front-end processes and shrink reduction.
• Ensure compliance with labor laws and store policies.

Skills

Leadership

Customer service

Merchandising

Multitasking

Communication

Job description

Marshalls at USA Marshalls Store 1035 in Houston is seeking an Associate to promote an excellent customer experience and lead a front-of-store team. You will guide Associates, coach on front-end principles, and ensure smooth POS coverage while prioritizing customer satisfaction.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced environment.