Retail Front End Customer Experience Lead

Socket.dev; Marquette (MI); On-site; USD 2,066,000 - 2,204,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays

Job summary

TJ Maxx in Marquette, MI, seeks a front-end supervisor to promote exceptional customer service and lead a team of Associates. You will train staff, manage register coverage, and support loyalty programs while maintaining store standards.

The role requires at least 1 year in retail and 6 months in a leadership position, with strong merchandising knowledge and the ability to multitask and communicate effectively. Flexible schedule incl. nights/weekends offered.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills with attention to detail.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Manage front-of-store Associates and ensure prompt, courteous service.
• Coordinate breaks, assign registers, and support POS coverage as needed.
• Train and coach Associates on customer personalization and loyalty programs.
• Ensure adherence to labor laws, policies, and safety standards.

Skills

Retail Leadership

Customer Service

Merchandising

Training & Mentoring

Team Player

Tools

POS Systems

Job description

TJ Maxx in Marquette, MI, seeks a front-end supervisor to promote exceptional customer service and lead a team of Associates. You will train staff, manage register coverage, and support loyalty programs while maintaining store standards.

The role requires at least 1 year in retail and 6 months in a leadership position, with strong merchandising knowledge and the ability to multitask and communicate effectively. Flexible schedule incl. nights/weekends offered.