Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Midland (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Healthcare benefits

401(k) contributions

Job summary

TJ Maxx in Midland, TX is seeking a capable front-end supervisor to lead a team, ensure prompt customer service, and promote loyalty programs. You will model excellent service, train Associates, and maintain a clean, organized store.

The role requires flexible hours, including nights and weekends, strong merchandising knowledge, and the ability to multi-task. You will collaborate with management to set priorities and support loss prevention, safety, and store standards while delivering a

Qualifications

• 1 year retail experience and 6 months of leadership responsibilities
• Strong communication and organizational skills
• Ability to train and mentor Associates on front-end principles

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Merchandising

Job description

TJ Maxx in Midland, TX is seeking a capable front-end supervisor to lead a team, ensure prompt customer service, and promote loyalty programs. You will model excellent service, train Associates, and maintain a clean, organized store.

The role requires flexible hours, including nights and weekends, strong merchandising knowledge, and the ability to multi-task. You will collaborate with management to set priorities and support loss prevention, safety, and store standards while delivering a