Retail Experience Lead - Front End & Loyalty Programs

Socket.dev; Ann Arbor (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health/dental/vision insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Job summary

TJ Maxx is seeking a Store Lead in Ann Arbor to promote an excellent customer experience and supervise front‑of‑store activities. You will model outstanding service, train Associates, and coordinate POS coverage while adhering to store policies.

The role requires leadership experience, strong merchandising knowledge, and the ability to foster teamwork in a fast‑paced retail environment. Benefits and competitive pay accompany this position.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Promotes credit and loyalty programs; supports shrink reduction goals and safety.
• Promotes safety awareness and maintains a safe environment.

Skills

Customer service

Leadership

Merchandising

Training

Communication

Teamwork

Job description

TJ Maxx is seeking a Store Lead in Ann Arbor to promote an excellent customer experience and supervise front‑of‑store activities. You will model outstanding service, train Associates, and coordinate POS coverage while adhering to store policies.

The role requires leadership experience, strong merchandising knowledge, and the ability to foster teamwork in a fast‑paced retail environment. Benefits and competitive pay accompany this position.