Retail Floor Supervisor: Lead Customer Experience & Merchandising

Lowe's Home Centers, LLC; Abilene (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Lowe's Home Centers, LLC is seeking a Sales Floor Department Supervisor to lead a team of associates, deliver top‑tier customer service, and ensure a clean, safe store. You’ll coach staff, manage daily tasks, and handle both customer-facing and back-office responsibilities to meet sales and service goals.

The role requires a High School Diploma or equivalent and retail experience, with emphasis on leadership, training, and cross-functional collaboration.

Qualifications

• Minimum high school diploma or equivalent plus retail experience.
• 1 year of customer service experience required.
• 1 year of supporting Pro customers (for Pro Department Supervisor).
• Experience directing or supervising teams (with/without direct report).
• Experience training, mentoring and developing associates.
• Experience cross-functionally with other departments.
• Proficiency in Microsoft Office Suite; sales licensure may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver best customer experience in-store.
• Coach and train associates; delegate tasks; follow-up on daily tasks.
• Manage performance and ensure adequate department coverage; supervise customer and non-customer activities.
• Oversee store safety tasks, identify hazards, and ensure lifting safety procedures.
• Communicate best practices to the team to drive engagement and goals.
• Occasionally open/close the store or act as manager-on-duty (MOD).
• Travel not required regularly, but may occur for meetings or trainings.

Skills

Retail experience

Customer service

Team supervision

Mentoring

Cross-functional

Microsoft Office

Sales licensure

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Home Centers, LLC is seeking a Sales Floor Department Supervisor to lead a team of associates, deliver top‑tier customer service, and ensure a clean, safe store. You’ll coach staff, manage daily tasks, and handle both customer-facing and back-office responsibilities to meet sales and service goals.

The role requires a High School Diploma or equivalent and retail experience, with emphasis on leadership, training, and cross-functional collaboration.