Retail Floor Lead: Customer Experience & Safety

Lowe's Home Centers, LLC; Chambersburg (Franklin County); On-site; USD 23,000 - 32,000; Full time

Job summary

Lowe's Home Centers, LLC is hiring a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service and a clean, safe store environment. You will delegate tasks, coach staff, monitor performance, and ensure the department is adequately staffed to meet sales and service goals.

Responsibilities include coaching, down stocking, merchandising input, safety coaching, and occasional MOD duties.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, and monitor daily activities.
• Ensure department coverage and manage performance.
• Engage in customer-facing activities and store safety responsibilities.
• Communicate best practices to drive sales and service objectives.
• Occasionally open/close the store or act as manager-on-duty (MOD).
• Travel to meetings or trainings as needed.

Skills

Customer service

Leadership

Coaching

Team supervision

Cross-functional collaboration

Education

High School Diploma or equivalent

Retail experience (3+ years) or 5 years retail

Tools

Microsoft Office Suite

Store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client)

Job description

Lowe's Home Centers, LLC is hiring a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service and a clean, safe store environment. You will delegate tasks, coach staff, monitor performance, and ensure the department is adequately staffed to meet sales and service goals.

Responsibilities include coaching, down stocking, merchandising input, safety coaching, and occasional MOD duties.