Retail Floor Lead & Customer Experience Coach

Lowe's; Greer (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor in Greer, SC to lead a team in delivering outstanding customer service and maintaining a safe, well-stocked store. You will coach staff, drive daily tasks, and ensure department coverage while supporting merchandising and safety standards.

The role includes supervising customer-facing and back-office activities, collaborating with leadership, and occasionally opening/closing the store or acting as MOD.

Qualifications

• High School Diploma or equivalent; 3–5 years retail experience.
• 1 year customer service experience.
• 1 year supporting Pro customers.
• Experience directing or supervising teams.
• Experience training, mentoring and developing associates.
• Experience cross-functional collaboration.
• Experience using Microsoft Office Suite.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience.
• Coach and train associates, delegate, follow-up on daily tasks, manage performance, ensure adequate department coverage.
• Oversee customer-facing activities (greeting, needs clarification, solutions) and non-customer-facing tasks (stock, inventory, area recovery) and store safety.
• Coordinate with leaders to share best practices and motivate customer-focused behavior.
• Supervise associates in other departments as needed to meet store demands.
• May occasionally open or close the store or serve as manager-on-duty (MOD).
• Travel to meetings/trainings or to support neighboring stores/outlets on occasion.

Job description

Lowe's is seeking a Sales Floor Department Supervisor in Greer, SC to lead a team in delivering outstanding customer service and maintaining a safe, well-stocked store. You will coach staff, drive daily tasks, and ensure department coverage while supporting merchandising and safety standards.

The role includes supervising customer-facing and back-office activities, collaborating with leadership, and occasionally opening/closing the store or acting as MOD.