Floor Leader: Inspire Sales & Customer Excellence

Lush Fresh Handmade Cosmetics North America; Sugar Land (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support store management, drive sales, and train a team of sales associates. You’ll lead by example on delivering exceptional customer experiences, educate customers on our brand values, and ensure the store operates smoothly and ethically on a daily basis.

You will coach the team, manage cash handling and opening/closing tasks, and continually develop product knowledge while fostering a positive, collaborative work

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving in day-to-day operations with customers.
• Experience in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.
• Preferred: experience with consultation-based service models; experience analyzing sales metrics; experience in skincare or cosmetics; DEIB or cross-cultural collaboration training; fluency in Spanish, French, or other languages.

Responsibilities

• Drive sales by coaching the team using StoreForce dashboard insights and adjusting floor layout to meet goals.
• Lead on delivering world-class customer experiences, including product demonstrations and consultations.
• Educate customers on Lush values and ethical practices, engaging in store parties and community events.
• Expand product knowledge and provide informed recommendations to customers on a daily basis.
• Train and coach Sales Ambassadors to improve performance and team growth.
• Promote DEIB by encouraging open dialogue and collaboration among staff.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem solving

Fast-paced team

Skincare knowledge

Ethical business

Bilingual (Spanish/French)

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support store management, drive sales, and train a team of sales associates. You’ll lead by example on delivering exceptional customer experiences, educate customers on our brand values, and ensure the store operates smoothly and ethically on a daily basis.

You will coach the team, manage cash handling and opening/closing tasks, and continually develop product knowledge while fostering a positive, collaborative work