Floor Leader: Inspire Sales & Customer Excellence

Lush Fresh Handmade Cosmetics North America

Sugar Land (TX)

On-site

USD 19,000 - 27,000

Full time

15 hours ago
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Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support store management, drive sales, and train a team of sales associates. You’ll lead by example on delivering exceptional customer experiences, educate customers on our brand values, and ensure the store operates smoothly and ethically on a daily basis.

You will coach the team, manage cash handling and opening/closing tasks, and continually develop product knowledge while fostering a positive, collaborative work

Qualifications

  • Minimum 1 year of experience in customer service and sales.
  • Experience with cash handling and opening/closing procedures.
  • Supervisory experience involving coaching, feedback, and training.
  • Problem-solving in day-to-day operations with customers.
  • Experience in a fast-paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule including evenings, weekends, and holidays.
  • Preferred: experience with consultation-based service models; experience analyzing sales metrics; experience in skincare or cosmetics; DEIB or cross-cultural collaboration training; fluency in Spanish, French, or other languages.

Responsibilities

  • Drive sales by coaching the team using StoreForce dashboard insights and adjusting floor layout to meet goals.
  • Lead on delivering world-class customer experiences, including product demonstrations and consultations.
  • Educate customers on Lush values and ethical practices, engaging in store parties and community events.
  • Expand product knowledge and provide informed recommendations to customers on a daily basis.
  • Train and coach Sales Ambassadors to improve performance and team growth.
  • Promote DEIB by encouraging open dialogue and collaboration among staff.

Skills

Customer service
Sales
Cash handling
Supervisory experience
Problem solving
Fast-paced team
Skincare knowledge
Ethical business
Bilingual (Spanish/French)

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support store management, drive sales, and train a team of sales associates. You’ll lead by example on delivering exceptional customer experiences, educate customers on our brand values, and ensure the store operates smoothly and ethically on a daily basis.

You will coach the team, manage cash handling and opening/closing tasks, and continually develop product knowledge while fostering a positive, collaborative work

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