Retail Floor Leader: Lead Customer Experience & Operations

Skechers; Deer Grove (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Friends & Family discount

Flexible schedules

On-the-job training

Career advancement

Job summary

Skechers is hiring a Key Holder to support store operations and mentor a team in a dynamic retail environment. You will supervise daily activities, ensure security, and maintain high standards of customer service while contributing to sales goals.

This entry-level management role opens opportunities to grow into Retail Management within a global brand, with on‑the‑job training and career advancement.

Qualifications

• Experience in retail leadership roles such as Key Holder, Shift Leader, or Retail Supervisor preferred but not required.
• Strong customer service and communication skills, ability to mentor and lead teams.

Responsibilities

• Oversee daily store operations and opening/closing procedures.
• Mentor team members in customer service, sales and daily operations.
• Help achieve store and individual sales targets with effective selling techniques.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock/inventory and collaborate with store management on needs.

Skills

Customer service

Leadership

Team management

Sales targets

Store operations

Problem solving

Education

High school diploma

Job description

Skechers is hiring a Key Holder to support store operations and mentor a team in a dynamic retail environment. You will supervise daily activities, ensure security, and maintain high standards of customer service while contributing to sales goals.

This entry-level management role opens opportunities to grow into Retail Management within a global brand, with on‑the‑job training and career advancement.