Retail Floor Leader & Customer Experience Mentor

Skechers USA Retail, LLC; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Staff discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Benefits reviewed during interview

Job summary

Skechers is seeking a Key Holder (Floor Leader) to support store operations and mentor a team in a fast-paced retail environment. You will help drive sales, open/close procedures, and maintain a premium shopping experience for customers.

This entry-level management role offers on-the-job training, opportunities for advancement within Skechers, and flexible schedules to support work-life balance.

Qualifications

• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Sales skills

Communication skills

Team leadership

Customer service

Organizational skills

Education

High school diploma or equivalent

Job description

Skechers is seeking a Key Holder (Floor Leader) to support store operations and mentor a team in a fast-paced retail environment. You will help drive sales, open/close procedures, and maintain a premium shopping experience for customers.

This entry-level management role offers on-the-job training, opportunities for advancement within Skechers, and flexible schedules to support work-life balance.