Floor Leader: Elevate Retail Ops & Customer Experience

Skechers; Glendale (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Regular pay raises

Friends and Family discounts

Job summary

Skechers is seeking a motivated Key Holder (Floor Leader) to support store operations, mentor the team, and drive excellent customer service. In this entry-level management role, you will oversee daily tasks, support sales goals, and help maintain Skechers' premium shopping environment across a global brand.

You will gain experience in retail leadership, customer service management, and daily operations with opportunities for advancement within Skechers.

Qualifications

• High school diploma or equivalent preferred.
• Experience as Key Holder or Retail Supervisor preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver expert customer service and product advice to ensure customers leave with the right fit.
• Supervise daily store operations and security protocols.
• Mentor team members in entry-level retail tasks and support development.
• Contribute to achieving store and individual sales targets with effective selling techniques.
• Manage merchandising, restocking, and store cleanliness to enhance the shopping environment.
• Oversee stock and inventory routines while coordinating with store management.
• Proactively identify and resolve in-store challenges for a smooth customer experience.

Skills

Customer service

Leadership

Sales skills

Communication skills

Education

High school diploma or equivalent

Job description

Skechers is seeking a motivated Key Holder (Floor Leader) to support store operations, mentor the team, and drive excellent customer service. In this entry-level management role, you will oversee daily tasks, support sales goals, and help maintain Skechers' premium shopping environment across a global brand.

You will gain experience in retail leadership, customer service management, and daily operations with opportunities for advancement within Skechers.