Retail Floor Leader: Customer Service & Operations

Skechers U.S.A., Inc.; Snellville (GA); Hybrid; USD 2,259,000 - 2,396,000; Full time

Benefits offered by this job

Discounts

Friends & Family discounts

Flexible schedules

On-the-job training

Career advancement

Benefits discussed

Job summary

Skechers U.S.A., Inc. is seeking a Key Holder (Floor Leader) to support store operations and mentor staff in a dynamic retail environment. You will help manage daily tasks, drive customer satisfaction, and contribute to sales goals in a premium Skechers store.

This entry-level management role offers room to grow into Retail Management within a global brand, with on-the-job training, flexible scheduling, and employee discounts as part of a comprehensive benefits package.

Qualifications

• Experience in customer service and retail leadership preferred.
• Ability to manage store operations and mentor junior staff.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide expert customer service and product guidance to ensure ideal fit and great experience.
• Oversee daily store operations including opening/closing and security protocols.
• Mentor team members to develop skills in customer service, sales, and daily tasks.
• Contribute to achieving store and individual sales targets through effective selling techniques.
• Execute merchandising plans, restock products, and maintain a clean, inviting store environment.
• Coordinate stock and inventory activities with store management to support operations.
• Identify and resolve in-store challenges to ensure a smooth shopping experience.

Skills

Customer service

Retail leadership

Team mentoring

Store operations

Sales targets

Education

High school diploma or equivalent

Job description

Skechers U.S.A., Inc. is seeking a Key Holder (Floor Leader) to support store operations and mentor staff in a dynamic retail environment. You will help manage daily tasks, drive customer satisfaction, and contribute to sales goals in a premium Skechers store.

This entry-level management role offers room to grow into Retail Management within a global brand, with on-the-job training, flexible scheduling, and employee discounts as part of a comprehensive benefits package.