Retail Floor Leader: Customer Experience & Ops

Skechers U.S.A., Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Discounts

Flexible Schedule

Training

Career Advancement

Job summary

Skechers U.S.A., Inc. is hiring a Key Holder (Floor Leader) to support store operations, mentor a team, and maintain a premium shopping environment. This entry-level management role focuses on daily operations, customer service, and helping drive sales goals.

You will participate in opening/closing, supervise staff, restock, and uphold security and standards while growing toward Retail Management within the global Skechers brand. Flexible schedules and training are included.

Qualifications

• Customer service management mindset and leadership capabilities.
• Ability to mentor and develop junior team members.
• Strong communication and organizational skills.

Responsibilities

• Provide expert product guidance and ensure customers find the right fit.
• Supervise daily store operations, opening/closing procedures, and security standards.
• Mentor team members and support sales goals and customer service.
• Help execute merchandising plans and maintain store cleanliness and presentation.
• Oversee stock, inventory routines, and collaborate with management on needs.

Skills

Customer Service

Retail Leadership

Team Leadership

Sales Goals

Store Operations

Stock & Inventory

Problem Solving

Education

High School Diploma

Job description

Skechers U.S.A., Inc. is hiring a Key Holder (Floor Leader) to support store operations, mentor a team, and maintain a premium shopping environment. This entry-level management role focuses on daily operations, customer service, and helping drive sales goals.

You will participate in opening/closing, supervise staff, restock, and uphold security and standards while growing toward Retail Management within the global Skechers brand. Flexible schedules and training are included.