Retail Floor Leader: Lead & Elevate Customer Experience

Skechers USA Ltd.; Chelmsford (MA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

On-the-job training

Career advancement

Job summary

Skechers USA Ltd. is hiring a Key Holder to support store operations and mentor teammates in a premium Skechers environment. This entry-level management role focuses on customer service leadership, daily operations, and helping the team meet sales goals.

The position offers an hourly rate, as well as opportunity for regular increases and growth into Retail Management within a global brand.

Qualifications

• High level customer service and people skills.
• Ability to supervise daily operations and mentoring team.
• Sales-driven with targets and customer satisfaction focus.

Responsibilities

• Provide expert product advice to customers and ensure fitting experiences.
• Supervise store operations, opening/closing procedures, and security compliance.
• Mentor team members in entry-level retail tasks including customer service and sales.
• Contribute to achieving store and individual sales targets with effective selling techniques.
• Execute merchandising plans, restock products, and maintain store cleanliness.

Skills

Customer service

Leadership

Sales

Communication

Job description

Skechers USA Ltd. is hiring a Key Holder to support store operations and mentor teammates in a premium Skechers environment. This entry-level management role focuses on customer service leadership, daily operations, and helping the team meet sales goals.

The position offers an hourly rate, as well as opportunity for regular increases and growth into Retail Management within a global brand.