Retail Floor Leader: Customer Service & Operations

FashionUnited; Wethersfield (CT); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedule

Training

Career advancement

Additional benefits

Job summary

Skechers, the Comfort Technology Company®, is hiring a Key Holder to support store operations, mentor the team, and deliver exceptional customer service in a premium environment.

This entry-level management role offers opportunities to advance into Retail Management within a global brand, on-the-job training, flexible schedules, competitive pay with regular increases, and generous employee discounts on footwear, apparel, and accessories.

Qualifications

• Strong customer service focus and leadership potential.
• Willingness to work varied retail hours including evenings and weekends.
• Excellent communication and teamwork abilities.

Responsibilities

• Customer Service Management: advise customers and ensure a great shopping experience.
• Retail Leadership Role: supervise daily store operations and opening/closing tasks.
• Team Leadership: mentor staff in customer service, sales, and operations.
• Sales and Goals: help achieve store targets with effective selling techniques.
• Store Operations: follow merchandising plans, restock and maintain cleanliness.
• Retail Supervisor Duties: manage stock and coordinate with management on needs.
• Problem Solving: address in-store challenges promptly for smooth operations.

Skills

Customer service leadership

Team mentorship

Problem solving

Communication skills

Operational awareness

Education

High school diploma or equivalent

Job description

Skechers, the Comfort Technology Company®, is hiring a Key Holder to support store operations, mentor the team, and deliver exceptional customer service in a premium environment.

This entry-level management role offers opportunities to advance into Retail Management within a global brand, on-the-job training, flexible schedules, competitive pay with regular increases, and generous employee discounts on footwear, apparel, and accessories.