Retail Floor Leader: Elevate Service & Merchandising

JCPenney; Strongsville (OH); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Medical/dental/vision benefits

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Strongsville is seeking a Sales Floor Supervisor to lead customer service efforts that boost sales and enhance the customer experience. In this role, you will train associates, manage merchandise standards, and drive engagement in specialty businesses.

We offer competitive benefits including medical, paid vacation, and an associate discount. Join us in serving diverse American families and making their shopping experiences memorable!

Qualifications

• Experience in retail leadership and customer service management.
• Ability to develop and coach store associates.
• Strong organizational and communication skills.

Responsibilities

• Drive customer service to achieve profitable sales growth.
• Train and develop associates on sales strategies.
• Manage store merchandise standards and execution.
• Oversee omnichannel processes including BOPIS.
• Lead specialty business sales and training.
• Meet and maintain performance standards.

Skills

Customer service

Sales management

Team leadership

Critical thinking

Growth mindset

Job description

JCPenney in Strongsville is seeking a Sales Floor Supervisor to lead customer service efforts that boost sales and enhance the customer experience. In this role, you will train associates, manage merchandise standards, and drive engagement in specialty businesses.

We offer competitive benefits including medical, paid vacation, and an associate discount. Join us in serving diverse American families and making their shopping experiences memorable!