Retail Floor Leader: Elevate Service & Merchandising

JCPenney; San Diego (CA); On-site; USD 34,440 - 42,705; Full time

Benefits offered by this job

Medical benefits

Life insurance

Paid vacation

401(k)

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, enforcing merchandise standards and executing visual programs. You will train staff, oversee omnichannel processes, manage pricing, signing, and stock recovery, and partner with managers to source and develop talent.

The role emphasizes accountability, teamwork, and performance against shrink, safety, and productivity targets.

Qualifications

• Directs customer service and sales activities in store; resolves customer issues and concerns.
• Leads and coaches associates to execute sales building programs and visual standards.
• Oversees omnichannel processes including pickup, delivery, and curbside procedures.

Responsibilities

• Directs customer service and sales activities in store.
• Maintains high merchandise presentation standards and signing process.
• Trains, mentors and coaches associates across omnichannel processes.
• Leads specialty areas (Fine Jewelry, Mattress, Window) with training and care plans.
• Spearheads recruiting and development of hourly store staff.
• Ensures performance standards for shrink, safety, scheduling and productivity.

Skills

Customer service

Team leadership

Training & development

Merchandise standards

Omnichannel operations

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, enforcing merchandise standards and executing visual programs. You will train staff, oversee omnichannel processes, manage pricing, signing, and stock recovery, and partner with managers to source and develop talent.

The role emphasizes accountability, teamwork, and performance against shrink, safety, and productivity targets.