Retail Floor Leader: Elevate Service & Sales

JCPenney; Woodbridge (VA); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Associate discount

Medical/Dental/Vision

Paid vacation/holidays

401(k) with company match

Zusammenfassung

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing visual and signing processes across the store.

You will train and develop teams to execute omnichannel and specialty business initiatives, including ship from store, Buy Online Pick Up In Store and curbside pickup, while monitoring performance and shrink reduction.

Aufgaben

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
• Trains, mentors and coaches associates on delivery of omnichannel processes (ship from store, BOPIS, curbside).
• Leads specialty areas (Fine Jewelry, Mattress, Window) and monitors related productivity and merchandising.
• Develops and coaches associates; participates in talent sourcing and hiring for hourly positions.
• Ensures performance standards around shrink, safety, scheduling, engagement, and attendance.

Kenntnisse

Customer Service

Leadership

Merchandise Standards

Omnichannel

Jobbeschreibung

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing visual and signing processes across the store.

You will train and develop teams to execute omnichannel and specialty business initiatives, including ship from store, Buy Online Pick Up In Store and curbside pickup, while monitoring performance and shrink reduction.