Retail Floor Leader — Elevate Service & Sales

J.C. Penney Co.; Florida; On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Job summary

JCPenney seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing store programs. You will train and develop staff to execute sales-building initiatives.

You will oversee omnichannel processes like Ship from Store, Buy Online Pick Up In Store, and Curbside, while coaching teams across Fine Jewelry, Mattress, and Window departments to maximize performance and shrink reduction through effective

Responsibilities

• Directs customer service and sales activities in store; resolves customer issues and concerns.
• Models and holds team accountable for outstanding customer service.
• Maximizes sales by ensuring staff are scheduled appropriately.
• Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
• Oversees pricing and signing, and identifies local opportunities to drive sales.
• Oversees recovery standards for the sales floor and fitting room processes.
• Trains, mentors and coaches all associates on omnichannel processes for jcp.com.
• Manages Ship from Store, Buy Online Pick Up In Store and Curbside Pickup processes on time.
• Monitors omnichannel metrics and resolves issues.
• Leads specialty training for Fine Jewelry, Mattress, and Window businesses.
• Identifies sell-through opportunities and remerchandises the selling floor.
• Oversees handling of defective/RTV activities and reduces shrink.
• Sourcing and hiring hourly store talent; coaches in the moment and addresses performance issues.
• Partner with managers to develop associates and drive performance.
• Meets established performance standards for shrink, safety, omnichannel, scheduling, and attendance.

Job description

JCPenney seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing store programs. You will train and develop staff to execute sales-building initiatives.

You will oversee omnichannel processes like Ship from Store, Buy Online Pick Up In Store, and Curbside, while coaching teams across Fine Jewelry, Mattress, and Window departments to maximize performance and shrink reduction through effective