Retail Floor Leader - Customer Service & Ops Mentor

Skechers USA Retail, LLC; Grand Prairie (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Flexible schedules

Training

Career growth

Friends & Family discounts

Job summary

Skechers USA Retail, LLC is seeking a Key Holder to support store operations and mentor a team in Grand Prairie, TX. You will oversee daily activities, drive sales, and maintain Skechers’ premium shopping environment.

In this entry-level retail leadership role, you’ll engage customers, ensure exceptional service, and help achieve store targets while working with a global brand known for performance footwear, apparel, and accessories.

Qualifications

• Experience in retail leadership or supervisory roles is preferred.
• Strong customer service and communication skills are essential.
• Ability to mentor a team and manage store operations.
• Familiarity with merchandising and loss prevention is a plus.

Responsibilities

• Provide exceptional customer service and product guidance to ensure fit and experience.
• Oversee daily store operations including opening/closing procedures and security.
• Lead and mentor team members in customer service, sales, and operations.
• Execute merchandising plans and restock products to maintain a premium shopping environment.
• Collaborate with store management on inventory and operational needs.
• Proactively identify and resolve in-store challenges.

Skills

Customer service management

Retail leadership

Team leadership

Sales skills

Store operations

Problem solving

Education

High school diploma

Job description

Skechers USA Retail, LLC is seeking a Key Holder to support store operations and mentor a team in Grand Prairie, TX. You will oversee daily activities, drive sales, and maintain Skechers’ premium shopping environment.

In this entry-level retail leadership role, you’ll engage customers, ensure exceptional service, and help achieve store targets while working with a global brand known for performance footwear, apparel, and accessories.