Retail Floor Leader: Customer Experience & Ops

Skechers USA Retail, LLC; Milford (MA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers USA Retail, LLC is seeking a Floor Leader (Key Holder) to support store operations, mentor the team, and help achieve sales goals. This entry-level retail leadership role involves overseeing daily tasks, customer service excellence, and maintaining Skechers' premium shopping environment.

Candidates should be able to work varied hours, enjoy training, and pursue a career path into Retail Management within a global brand.

Qualifications

• High school diploma preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor is a plus but not mandatory.
• Sales skills to drive revenue growth and meet targets.

Responsibilities

• Provide excellent customer service and product guidance to ensure the best fit and experience.
• Supervise daily store operations, including opening/closing and security protocols.
• Mentor teammates in customer service, sales, and daily operations.
• Execute merchandising plans, restock products, and maintain store cleanliness.

Skills

Customer service

Team leadership

Sales skills

Communication

Education

High school diploma

Job description

Skechers USA Retail, LLC is seeking a Floor Leader (Key Holder) to support store operations, mentor the team, and help achieve sales goals. This entry-level retail leadership role involves overseeing daily tasks, customer service excellence, and maintaining Skechers' premium shopping environment.

Candidates should be able to work varied hours, enjoy training, and pursue a career path into Retail Management within a global brand.