Retail Floor Leader: Customer Service & Ops Mentor

W2B Skechers USA Retail, LLC; Hickory Ridge (AR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Regular raises

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Job summary

Skechers, a global lifestyle brand, is seeking a Floor Leader (Key Holder) in a retail environment. You will assist with daily operations, mentor staff, and help achieve sales targets while maintaining a premium shopping atmosphere.

This entry‑level management role offers room to grow within Skechers’ global retail network. The position emphasizes customer service excellence, leadership in daily store functions, and opportunities for advancement in a well‑known, value‑driven brand with strong

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry‑level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in‑store challenges to ensure a smooth shopping experience for customers.

Job description

Skechers, a global lifestyle brand, is seeking a Floor Leader (Key Holder) in a retail environment. You will assist with daily operations, mentor staff, and help achieve sales targets while maintaining a premium shopping atmosphere.

This entry‑level management role offers room to grow within Skechers’ global retail network. The position emphasizes customer service excellence, leadership in daily store functions, and opportunities for advancement in a well‑known, value‑driven brand with strong