Retail Floor Leader: Mentor & Store Ops

Skechers USA Retail, LLC; New Orleans (LA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Job summary

Skechers USA Retail, LLC is seeking a Floor Leader (Key Holder) to support store operations and mentor a team in delivering exceptional customer service. This entry-level management role oversees daily tasks, supports sales goals, and helps maintain a premium shopping environment.

You will engage customers with product expertise, supervise opening/closing procedures, and guide team members to develop in-store leadership skills. This role offers growth into Retail Management with Skechers.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Mentoring

Communication

Problem solving

Organization

Education

High school diploma

Job description

Skechers USA Retail, LLC is seeking a Floor Leader (Key Holder) to support store operations and mentor a team in delivering exceptional customer service. This entry-level management role oversees daily tasks, supports sales goals, and helps maintain a premium shopping environment.

You will engage customers with product expertise, supervise opening/closing procedures, and guide team members to develop in-store leadership skills. This role offers growth into Retail Management with Skechers.