Retail Floor Lead — Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Rochester (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate eligibility

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. in Rochester, MN is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience and drive daily sales. You’ll open/close, operate the POS, and fulfill omni-channel orders while coaching for product knowledge and brand standards.

This role emphasizes customer focus, communication, adaptability, and a strong work ethic as you support store performance and leadership collaboration.

Qualifications

• High School Diploma/G.E.D. preferred.
• 1 year of retail experience preferred.
• Retail supervisory experience not required but leading groups is a plus.
• Strong customer focus and interpersonal skills.
• Knowledge of current fashion trends; energetic and adaptable.

Responsibilities

• Perform opening and closing routines.
• Operate register / point of sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and uphold company culture.

Skills

Retail leadership

Customer service

Communication skills

Team coaching

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. in Rochester, MN is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience and drive daily sales. You’ll open/close, operate the POS, and fulfill omni-channel orders while coaching for product knowledge and brand standards.

This role emphasizes customer focus, communication, adaptability, and a strong work ethic as you support store performance and leadership collaboration.