Retail Floor Lead - Customer Experience & Sales Coach

abercrombie.com; Hickory (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store customer experience.

You will lead daily store operations, coaching teams to meet sales goals and uphold brand standards across the floor. Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, visual merchandising, and asset protection.

Qualifications

• High school diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required but leading groups/teams is preferred.
• Maintain a strong customer focus and demonstrate exceptional interpersonal skills.
• Possess strong communication skills and knowledge of current fashion trends.
• Be energetic, outgoing and assertive with initiative and adaptability.
• Balance multiple tasks while being detail-oriented and proactive.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Retail leadership

Customer focus

Interpersonal skills

Communication skills

Adaptability

Detail-oriented

Initiative

Energetic

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store customer experience.

You will lead daily store operations, coaching teams to meet sales goals and uphold brand standards across the floor. Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, visual merchandising, and asset protection.