Retail Floor Lead — Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Fairlawn (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Quarterly incentive programs

Employee merchandise discount

Career advancement opportunities

Brand affiliate opportunities

Training and development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure an excellent in-store experience and daily sales performance.

The role supports leadership on the floor and contributes to store operations, while upholding the brand’s culture and values. The position emphasizes customer focus, team coaching, and creating compelling visual displays, with responsibilities spanning opening/closing routines, POS operations, and inventory

Qualifications

• High School Diploma or GED preferred, or equivalent 1 year of retail experience.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams is preferred.
• Maintain a strong customer focus and effective communication.

Responsibilities

• Perform opening and closing routines.
• Operate register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Adaptability

Team leadership

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure an excellent in-store experience and daily sales performance.

The role supports leadership on the floor and contributes to store operations, while upholding the brand’s culture and values. The position emphasizes customer focus, team coaching, and creating compelling visual displays, with responsibilities spanning opening/closing routines, POS operations, and inventory