Retail Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Spain, SL; North Carolina; In loco; USD 17.000 - 22.000; Part-time

Descrizione del lavoro

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates while ensuring a quality in-store experience for customers.

The role is part of the store leadership team, focused on customer experience and achieving daily sales on the sales floor. Responsibilities include opening/closing routines, operating POS systems, fulfilling Omni-Channel orders, maintaining visuals, and analyzing reports to support decision making.

Competenze

• High School Diploma/G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required; experience leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Mansioni

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Conoscenze

Customer focus

Interpersonal skills

Communication

Fashion trend knowledge

Energetic, outgoing, assertive

Initiative and confidence

Adaptability and flexibility

Detail-oriented

Team leadership experience

Formazione

High school diploma or GED

Descrizione del lavoro

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates while ensuring a quality in-store experience for customers.

The role is part of the store leadership team, focused on customer experience and achieving daily sales on the sales floor. Responsibilities include opening/closing routines, operating POS systems, fulfilling Omni-Channel orders, maintaining visuals, and analyzing reports to support decision making.