Retail Floor Lead and Customer Experience Coach

Abercrombie & Fitch Spain, SL; Augusta (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career Advancement

Brand Affiliate opportunity

Training and Development

Global Team celebration of you

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to guide floor operations and coaching Brand Reps and Stock Associates, driving customer experience and sales on the shop floor.

The role sits on the store leadership team, with responsibilities including opening/closing routines, POS operation, inventory control, and maintaining visual displays. Prior retail supervision is preferred, strong communication and team leadership are essential.

Qualifications

• High School Diploma or GED (preferred).
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required, but leading groups or teams is preferred.
• Maintain a strong customer focus and excellent interpersonal skills.
• Demonstrate strong communication and fashion trend knowledge.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify company culture and values.

Skills

Interpersonal skills

Communication skills

Leadership experience

Education

High school diploma

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to guide floor operations and coaching Brand Reps and Stock Associates, driving customer experience and sales on the shop floor.

The role sits on the store leadership team, with responsibilities including opening/closing routines, POS operation, inventory control, and maintaining visual displays. Prior retail supervision is preferred, strong communication and team leadership are essential.