Retail Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Manchester (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career Advancement Opportunities

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure quality in-store experiences and store performance.

You will lead opening/closing routines, operate POS, fulfill OMNI channel orders, and drive sales while maintaining visual displays and brand standards. The role emphasizes customer focus, interpersonal and communication skills, and the ability to adapt in a fast-paced retail environment, with a strong emphasis on

Qualifications

• High School Diploma/ GED preferred, or equivalent 1 year retail experience encouraged.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Initiative

Adaptability

Detail oriented

Team leadership

Retail experience preferred

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure quality in-store experiences and store performance.

You will lead opening/closing routines, operate POS, fulfill OMNI channel orders, and drive sales while maintaining visual displays and brand standards. The role emphasizes customer focus, interpersonal and communication skills, and the ability to adapt in a fast-paced retail environment, with a strong emphasis on