Retail Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Butler (Butler County); On-site; USD 17,000 - 25,000; Full time

Job summary

Abercrombie & Fitch Co. on the United States floor seeks a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly while driving daily sales through customer experience.

The role involves openings and closings, POS operation, omni-channel support, product knowledge, visual displays, and asset protection in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience is preferred but not required.
• Experience leading groups or teams is a plus.
• Strong customer focus and communication abilities.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Team leadership

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. on the United States floor seeks a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly while driving daily sales through customer experience.

The role involves openings and closings, POS operation, omni-channel support, product knowledge, visual displays, and asset protection in a fast-paced retail environment.