Retail Floor Lead — Customer Experience & Sales

Dormont Manufacturing Co; Cerritos (CA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Brand affiliate opportunity

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and daily sales targets. You will lead by example, coach colleagues, and coordinate with the store leadership team to optimize operations.

The role emphasizes customer focus, strong communication, and the ability to adapt to peak times while maintaining brand standards and exceptional service.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required, but leading groups is a plus.
• Maintain a strong customer focus and effective communication.

Responsibilities

• Perform opening and closing routines.
• Operate register/POS systems and fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays and analyze reporting to inform decisions.
• Protect store assets and conduct inventory control.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic/outgoing/assertive

Adaptability/flexibility

Detail-oriented

Proactive thinking

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and daily sales targets. You will lead by example, coach colleagues, and coordinate with the store leadership team to optimize operations.

The role emphasizes customer focus, strong communication, and the ability to adapt to peak times while maintaining brand standards and exceptional service.