Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Kennesaw (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global team support

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, providing guidance to Brand Reps and Stock Associates on a busy store floor. You will drive store performance through customer experience and teamwork on daily sales goals.

The role emphasizes product knowledge, brand awareness, and maintaining visual displays, with a focus on customer satisfaction and operational excellence.

Qualifications

• High School Diploma/GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory experience not required; leading groups experience preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks with attention to detail.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Retail experience

Leadership

Communication skills

Customer-focused

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, providing guidance to Brand Reps and Stock Associates on a busy store floor. You will drive store performance through customer experience and teamwork on daily sales goals.

The role emphasizes product knowledge, brand awareness, and maintaining visual displays, with a focus on customer satisfaction and operational excellence.