Retail Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Spain, SL; Bridgewater Township (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

Global team celebrating you

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure an exceptional in-store experience. You will act as Floor Supervisor, coach Brand Reps and Stock Associates, and drive store performance on the floor through customer experience and daily sales.

The role involves opening/closing routines, POS operations, and omni-channel order fulfillment, with a focus on product knowledge and visual displays. Schedule requires 12–16 hours weekly, including weekends and some holidays.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Retail experience

Leadership

Interpersonal skills

Communication skills

Customer focus

Adaptability

Detail-oriented

Initiative

Confidence

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure an exceptional in-store experience. You will act as Floor Supervisor, coach Brand Reps and Stock Associates, and drive store performance on the floor through customer experience and daily sales.

The role involves opening/closing routines, POS operations, and omni-channel order fulfillment, with a focus on product knowledge and visual displays. Schedule requires 12–16 hours weekly, including weekends and some holidays.