Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Co.; Laredo (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Payroll benefits programs aligned with

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global Team of People who celebrate

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience. You will help drive store performance on the sales floor and support daily operations from opening to closing.

This role emphasizes customer focus, product knowledge, and brand representation. Schedule requires weekend availability, with 12-16 hours per week and increased hours during peak periods.

Qualifications

• Strong customer focus and professional demeanor.
• Ability to engage with customers and demonstrate product knowledge.
• Comfort with juggling tasks in a fast-paced retail environment.
• Ability to work collaboratively with team members and leadership.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication

Team leadership

Adaptability

Multitasking

Proactivity

Work ethic

Education

High School Diploma / G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience. You will help drive store performance on the sales floor and support daily operations from opening to closing.

This role emphasizes customer focus, product knowledge, and brand representation. Schedule requires weekend availability, with 12-16 hours per week and increased hours during peak periods.