Retail Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Arcadia (CA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement

Brand affiliate program

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure customers receive a quality in-store experience. You will act as Floor Supervisor, coach Brand Reps and Stock Associates, and drive store performance on the sales floor.

You will manage opening and closing routines, operate POS, fulfill OMNI channel orders, build visual displays, analyze reports, protect assets, and embody the brand culture. This role requires a high school diploma or GED and retail experience; availability on weekends and

Qualifications

• High School Diploma/ GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required but leading groups or teams is preferred.
• Maintain a strong customer focus and demonstrate exceptional interpersonal and communication skills.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Retail experience

Customer focus

Interpersonal skills

Communication skills

Energetic and assertive

Leadership experience (preferred)

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure customers receive a quality in-store experience. You will act as Floor Supervisor, coach Brand Reps and Stock Associates, and drive store performance on the sales floor.

You will manage opening and closing routines, operate POS, fulfill OMNI channel orders, build visual displays, analyze reports, protect assets, and embody the brand culture. This role requires a high school diploma or GED and retail experience; availability on weekends and