Retail Floor Lead: Customer Experience & Sales

Abercrombie & Fitch Co.; Utica (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Athlete

Training and Development

Global team culture celebrating you

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to ensure a quality in-store experience and strong daily sales performance.

This role sits on the store leadership team and focuses on customer experience and team achievement on the floor. Key Leads will perform opening/closing routines, operate POS, fulfill Omni-Channel orders, and maintain brand visuals while analyzing reports to guide decision making.

Qualifications

• High School Diploma/ GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required; leading groups/teams preferred.
• Maintain a strong customer focus.
• Demonstrate interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks with attention to detail.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend knowledge

Initiative

Adaptability

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to ensure a quality in-store experience and strong daily sales performance.

This role sits on the store leadership team and focuses on customer experience and team achievement on the floor. Key Leads will perform opening/closing routines, operate POS, fulfill Omni-Channel orders, and maintain brand visuals while analyzing reports to guide decision making.