Retail Floor Lead: Customer Experience & Sales

Abercrombie & Fitch Co.; Barboursville (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate program

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure exceptional in-store customer experiences.

You will act as Floor Supervisor, guide Brand Reps and Stock Associates, and help drive store performance on the floor through customer focus and daily sales achievement. Responsibilities include opening/closing routines, POS operations, omni-channel order fulfillment, and maintaining visual displays while protecting store assets.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required; experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend awareness

Energetic and assertive

Initiative

Adaptability

Multitasking

Work ethic

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure exceptional in-store customer experiences.

You will act as Floor Supervisor, guide Brand Reps and Stock Associates, and help drive store performance on the floor through customer focus and daily sales achievement. Responsibilities include opening/closing routines, POS operations, omni-channel order fulfillment, and maintaining visual displays while protecting store assets.