Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; West Hamlin (WV); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure quality in-store experiences and daily sales goals. This role sits on the store leadership team, focusing on customer satisfaction and team performance.

Responsibilities include opening/closing routines, POS operation, omni-channel order fulfillment, and maintaining brand displays. Ideal candidates have strong communication, adaptability, and a proactive work ethic.

Qualifications

• High school diploma or equivalent preferred.
• Experience leading groups or teams is preferred.
• Strong customer focus and interpersonal skills required.

Responsibilities

• Perform opening and closing routines.
• Operate register and POS systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and uphold company culture.

Skills

Customer focus

Communication skills

Leadership experience

Team guidance

Adaptability

Sales minded

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure quality in-store experiences and daily sales goals. This role sits on the store leadership team, focusing on customer satisfaction and team performance.

Responsibilities include opening/closing routines, POS operation, omni-channel order fulfillment, and maintaining brand displays. Ideal candidates have strong communication, adaptability, and a proactive work ethic.