Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Wyomissing (Berks County); On-site; USD 17,000 - 22,000; Part time

Job summary

Abercrombie & Fitch Co. is hiring a Key Lead to support on‑the‑floor leadership and daily store performance. You’ll coach Brand Reps and Stock Associates, open/close routines, and ensure outstanding customer experiences while driving sales and brand standards.

Expect 12–16 hours per week with weekend and holiday availability. This role emphasizes retail know‑how, teamwork, initiative, and a strong work ethic as you contribute to a dynamic, global fashion brand.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication

Fashion trend knowledge

Initiative

Adaptability

Multitasking

Strong work ethic

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is hiring a Key Lead to support on‑the‑floor leadership and daily store performance. You’ll coach Brand Reps and Stock Associates, open/close routines, and ensure outstanding customer experiences while driving sales and brand standards.

Expect 12–16 hours per week with weekend and holiday availability. This role emphasizes retail know‑how, teamwork, initiative, and a strong work ethic as you contribute to a dynamic, global fashion brand.