Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Wilkes-Barre (Luzerne County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise floor operations and coach Brand Reps and Stock Associates. You’ll influence store performance through customer experience and daily sales goals, while rotating into openings and closings.

This part-time role requires weekend availability and adaptability to peak periods. You’ll join a team focused on fashion, brand culture, and excellent customer service.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Supervisory/leadership experience preferred but not required.

Responsibilities

• Perform opening and closing routines.
• Operate register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic & assertive

Adaptability & flexibility

Lead groups/teams experience (pref)

POS systems

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise floor operations and coach Brand Reps and Stock Associates. You’ll influence store performance through customer experience and daily sales goals, while rotating into openings and closings.

This part-time role requires weekend availability and adaptability to peak periods. You’ll join a team focused on fashion, brand culture, and excellent customer service.